Course Content

Below is the high level overview of the content covered by the course, as you can see the content is considerable, so you are guaranteed value for money, we are sure you will not be dissappointed.


CHAPTER 1 - MANAGEMENT SKILLS
PERSONAL MANAGEMENT
  Your Environment
  Role of Programme Manager
  Role of Project Manager
  Leading by Example
  Responsibility
  Escalation
  Remaining Unbiased
  Take Time to Think
  Time Management
  What’s Happened, Will Happen, Expected to Happen
  Golden Rules of Management
TEAM MANAGEMENT
  Team management
  Looking after the Team
  Utilising Team Skills
  Resource Management
MANAGEMENT TECHNIQUES
  Planning
  Personality Clashes
  Giving and Gaining Trust
  Once Maybe, Twice No
  Using the Facts
  Seeing is Believing
  Hiding the Issues
  Positive Vibes
  Influencing
  Decision Process
  Working in Credit
  Working with 3rd Parties
GROUPS, WORKSHOPS & PRESENTATIONS
  Groups and Boards
  Brainstorming Sessions
  Workshops
  Minutes & Actions
  Presentations
GOVERNANCE
  What is Governance
  Quality Control & Assurance


CHAPTER 2 – PROGRAMME & PROJECT OVERVIEW
PROGRAMME AND PROJECT OVERVIEW
  Overview
  Programme and Project Phase Diagram Explained



CHAPTER 3 – INITIATION PHASE
INITIATION DOCUMENTATION
  Project Mandate
  Business Case
  Terms of Reference (ToR)
  Project Initiation Document (PID)
  Feasibility Studies
BUDGET
  Budget Sizing and Managing
  Baseline Your Start
PLANNING
  Initial Planning
  Assumptions
  Quality Plan
GOVERNANCE
  Setting up Governance
  Templates and Formats
  Stakeholders and Boards
  Reporting
  Reporting Content and Format
  Structure, Roles and Responsibilities
  Change Control
  Risks and Issues
  Tender process
  Tools
  Sign-off
  End Phase Reviews



CHAPTER 4 - PLANNING
DETAILED PLANNING
  Plan structure
  Tasks
  Milestones
  Dependencies
  Critical Path
  Contingency
  Monitoring
  Roll up Plans & Sub Plans
  Holidays
  Sickness
RESOURCE PLANNING
  Teams and Resources
  Training
  Resource Pool
BUDGET AND PLANNING
  Budgets
  Infrastructure
  Hardware
  Software
  Expenses
GOVERNANCE
  Plan Sign-off



CHAPTER 5 – REQUIREMENTS, STRATEGIES AND APPROACHES
DOCUMENTING REQUIREMENTS
  Business requirements
  Technical requirements
  Operational Requirements
REQUIREMENTS DOCUMENTING TECHNIQUES
  Your Audience
  Customer Buy In
  Backwards to go Forwards
DOCUMENTING STRATEGIES & APPROACHES
  Strategies & Approach
GOVERNANCE
  Sign-off
  Audit Requirements



CHAPTER 6 - DESIGN
DESIGN DOCUMENTATION
  Logical Design
  Physical Design
  Technical Design
  System Architecture Design
DESIGN TECHNIQUES
  Feasibility Studies
  Prototyping & Proof of Concept
DESIGN CONSIDERATIONS
  Leading Edge and Bleeding Edge
  Disaster Recovery
GOVERNANCE
  Sign-Off


CHAPTER 7 - DEVELOPMENT
DEVELOPMENT INITIATION
  Development Planning
  Milestones
  Dependencies
  Resource Allocation
  Training
  Tools
  Development Environment
DEVELOPMENT MANAGEMENT
  Managing Progress
  Reporting
  Managing Resources
  Managing Dependencies
  Managing Budget
UNIT TESTING
  Testing Configuration
  Unit Testing
  Testing Scripts
  Testing Data
  Regression Testing
  Defect Tracking
LINK TESTING
  System Testing Support
  User Acceptance Testing Support
GOVERNANCE
  Test Completion Reports
  Quality Control



CHAPTER 8 – TESTING PHASE
TESTING PHASE
  Environment Build and Configuration
  Production-like
  Hardware Configuration
  Software Configuration
  Data Requirements
  Processing Requirements
  Preparing for testing
  Testing Scripts
  Testing Data
  Environment Configuration
  Environments
  Re-Cycling Environments
  Shakedown
  Lockdown and Change Control
TESTING METHODS
  Unit Testing
  Link Testing
  Factory Acceptance Testing
  System Testing
  User Acceptance Testing
  Performance Proving and Testing
  Performance Proving
  Performance Testing
TESTING TECHNIQUES
  Regression Testing
  Compressed Business Days
  Automated Testing
  Defect Management
  Operational Acceptance Testing (OAT)
  Production Waivers
  Production Proving
  Penetration Testing
  Denial of Service Attack
GOVERNANCE
  Sign-Off



CHAPTER 9 - IMPLEMENTATION
IMPLEMENTATION APPROACHES
  Big Bang
  Multiple Events
  Parallel Running
  New Service
IMPLEMENTATION PLANNING
  Implementation Plan
  Business Readiness
  Service Level Agreements
  Operating Level Agreement
  Command and Control
  Dress Rehearsals
  Pre-Production Proving
  Documentation Preparation
IMPLEMENTATION METHODS
  Pilot
  Migration
GOVERNANCE
  Data Verification
  First Occurrence
  Sign-Off



CHAPTER 10 – OPERATIONAL HANDOVER
PRE-IMPLEMENTATION HANDOVER
  Operational Acceptance Testing (OAT)
  Training
  Skills Transfer and Handover
  Ownership Transfer
  Documentation Handover
POST-IMPLEMENTATION HANDOVER
  Ownership and Responsibility
  Service Level Agreements (SLA)
  Operating Level Agreements (OLA)
GOVERNANCE
  Sign-Off



CHAPTER 11 – REVIEW & CLOSURE
REVIEW & CLOSURE PROCESS
  Review & Closure Workshop
  Review & Closure Report
  Appraisals
  Resource Release Process



CHAPTER 12 - DECOMMISSIONING
DECOMMISSIONING PROCESS
  Scope
INFRASTRUCTURE
  Archiving
  Backups
  Infrastructure
  Destroying infrastructure
GOVERNANCE
  Review End Project Status
  Asset Management
  Sign-Off.